Frequently Asked Questions
Order
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Yes, all products are final sale and cannot be returned or exchanged.
Once an order is placed, it cannot be cancelled or changed.
Once an order has been placed, we’re unable to guarantee changes to the shipping address.
If you notice an error, please contact info@tribeathletix.co as soon as possible with your order number and the correct address.
While we’ll do our best to update it before fulfillment, we cannot reroute packages once they’ve shipped.
You will receive a shipping confirmation email with a tracking number once your order leaves our distribution center in Philadelphia.
For additional inquiries about your order status, please contact us at info@tribeathletix.co
For international orders, the total amount paid at checkout includes applicable customs duties and taxes for select countries. However, please note that international orders may be subject to sales tax, import duties, and customs charges determined by the receiving country. For further information, we recommend contacting your local customs office.
If we need to cancel your order due to lack of product availability, we will notify you by email and will refund the amount charged immediately. Please note that it may take up to 10 business days to process the refund.
Payments
We accept all major credit cards (Visa, Mastercard, Amex, Discover), Paypal and ShopPay. We also offer mobile payment options through Amazon Pay, Apple Pay and Google Pay.
For the security of our shoppers, our checkout process includes fraud protection measures. If you encounter a "TRANSACTION CANNOT BE PROCESSED" error message, please contact your bank to authorize the transaction.
Once your order has been placed, your card will be charged according to the amount and currency of your order, including any applicable taxes and shipping fees.
Shipping
Standard processing time for orders is 2-5 business days.
Processing and shipping times may increase during specific collection launches, holidays, and other peak seasons.
Orders can take up to an additional 3-7 business days to arrive once they leave our distribution center.
Inform our customer support team at info@tribeathletix.co, providing details and photographic evidence. We will then work to facilitate a resolution.
Inform our customer support team at info@tribeathletix.co, providing your order number and photographic evidence. We will then work to facilitate a resolution.
If a package can't be delivered due to incorrect information, it will be returned, and reshipment fees will apply.
For failed delivery attempts, the recipient is responsible for managing the delivery after the shipment has left our facility.
Refused international deliveries will be returned at the customer's expense. Packages held at international customs for 30 days are considered abandoned and are not eligible for refunds or exchanges.
Customers are responsible for monitoring the delivery of your shipment after it leaves our warehouse. This includes tracking your package and making any necessary arrangements with the carrier.
We offer standard ground shipping within the contiguous United States. Orders above $175 will receive free ground shipping.
For deliveries to Alaska, Hawaii, and Puerto Rico, shipping will be $10 and your orders will be automatically upgraded to air delivery.
Please be advised that shipments to P.O. boxes and APO/FPO addresses are not supported.
International shipping rates vary by location and the estimated weight of your package. Shipping costs will be calculated during checkout.
All international orders ship via express courier (air) for free. Please allow 4-5 business days for international orders to be processed.
For inquiries regarding undelivered orders, please contact Client Services at info@tribeathletix.co and initiate a carrier claim.
Delivery discrepancies must be reported within 14 business days of scheduled delivery. Claims cannot be processed beyond this period.
Returns
Eligible items purchased domestically on tribeathletix.co may be returned within 15 days of the shipping date.
International returns must be initiated within 28 days of the shipping date.
All items must be unworn, unwashed, unaltered, and returned in their original packaging with all tags attached.
Made-to-order, limited edition, and sale items are final sale and cannot be returned or exchanged.
To initiate a return or report an issue with your order, please contact info@tribeathletix.co with your order number and details.
To initiate a return, contact info@tribeathletix.co or our Contact page within 15 days of your delivery date.
Please include your order number, the item(s) you wish to return, and the reason for return.
Once your request is reviewed, our team will provide detailed instructions and a return shipping address.
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Please allow up to 5-14 business days for the refund to appear on your bank statement.
Contact
You can send an email to info@tribeathltix.co or our Contact page.
